Multidimensional units of measure convey more information Ideally, performance measures should be expressed in units of measure that are the most meaningful to those who must make decisions based on those measures Categories Performance measures: Productivity Effectiveness Efficiency Timeliness Safety Quality The total elapsed time needed to complete a business process, also called throughput time. Units of Measure: Multidimensional units of measure are expressed as ratios of two or more fundamental units (e. ![]() An indicator that can be used to evaluate quality, cost, time and flexibility. They are a tool to help us understand, manage, and improve what our organizations do. Performance measures quantitatively tell us something important about our products, services, and the processes that produce them. Performance Measures: Measures that describe the information managers and other need in order to make good business decisions. When managers gain the process perspective they begin to lead their organizations to change. Question the status quo: accept we have always done it that as an answer to why business is done in a particular way. After describing the processes: Allows managers to analyze processes in light of larger goals. ![]() Advantages: Helps avoid or reduce duplicate work. Disadvantages: Significant Tend to lose sight of overall organizational objectives Process View Focuses on work being done to create optimal value for the business. Groups similar functions together for learning. Advantages: Allows optimization of expertise. processing bank deposit) Checking quality Marketing Sales Marketing and sales processes include: Identifying customers Creating customer awareness Selling Finance Accounting Finance Accounting processes include: Paying creditors Receiving payment from debtors Creating financial statements Managing cash accounts Functional View Each functional area determines its core competencies and focuses on what it does best. Identify the entity that will serve as the focal point Identify clear boundaries and starting and ending points Keep it simple Operations (Sometimes called Manufacturing or Production) Operations processes include: Assembling product (e. etc.) A process map is a detailed map that identifies that specific activities that make up the informational, physical, monetary flow of a process. They can be used to analyze a complex process, breaking down the process into individual steps or components. ![]() Creates common understanding of the content of the process Defines boundaries of the process Provides a baseline against which to measure the impact of improvement efforts Process Maps Process Maps are a very common way of documenting processes. Mapping The process of developing graphics representations of the organizational relationships activities that make up business process. Support process: A process that performs necessary, albeit not activities Development process: A process that seeks to improve the performance of primary and support processes. The definition: Input is going in Something happens to that input (transformation) Resulting in Output coming out of the process A business process is a set of activities and tasks performed using resources (humans, machines, materials) using a variety of information (documents, images, evidence) and expertise interacting in various ways (sequential ad hoc) guided corporate mission, goals and policies (business rules, scenarios, performance measures) in order to produce an optimal work outcome Examples of business processes: Primary Process: A process that addresses the main activities of an organization. Preview tekst Business Process Summary What is a process? A process is a specific ordering of activities across time and place, with a beginning, an end, and clearly defined inputs and outputs: a structure for action. ![]() Summary FA Q1 - Samenvatting International Business year 1.
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